"HMRC is sorry if these changes are unwelcome but has tried to look for savings in areas where there will be minimal impact on customers."The professional bodies complained through the usual channels. ICAS, for example, stated that:
"some of these cost-cutting measures are misguided, and is particularly concerned that they have been introduced with immediate effect and without prior consultation."They also suggested that all communications from HMRC should be marked on the outside of the envelope with wording such as ‘If you have a tax agent, please pass this to them immediately’, but it is not yet clear whether this will be done.