It's nearly a year since HMRC committed to provide this facility in response to complaints that agents were frustrated and wasting time calling the generic helplines. There are now over 60 distinct lines available - one in each HMRC Contact centre.
When you call an Agent Dedicated Line, you will be:
- given priority and answered faster;
- put through to an adviser who has at least 12 months experience; and
- transferred to technicians if necessary to ensure your query is answered wherever possible during your first call.
There is a separate and distinct priority number for agents dealing with tax credits: 0845 300 3943.
I note that in the press release announcing the availability of the last of the agent dedicated lines, (HMRC - Why don't you give us a call?) there is a rather strange statistic. It states that
"over 170,000 agents have called HM Revenue & Customs (HMRC) Agents Dedicated Lines (ADLs) since they started being rolled out three months ago."I'd accept that over 170,000 calls have been made to the ADLs. But the suggestion that there are anything like 170,000 agents in the UK strikes me as excessive. I'd welcome suggestions as to how to arrive at a more accurate figure.